This document sets out the Terms & Conditions when of purchasing on leatherland.co.za and is applicable to South African customers only.
Leather Land reserves the right to reject the returns of goods which are not returned in accordance with our Delivery & Returns Policy.
This policy is applicable only to online customers and does not extend to customers who have purchased from the Leather Land retail store. Leather Land cannot be held accountable, or provide refunds or exchanges, for purchases made outside of the Leather Land retail store or leatherland.co.za

If you do not understand the below Terms & Conditions, or if you have any questions, please mail any queries to info@leatherland.co.za

DELIVERY COST

Delivery within South Africa is R120.
Please note, deliveries to rural areas, game reserves and mines may increase the delivery cost.

We only deliver within South Africa.

DELIVERY LOCATIONS

leatherland.co.za delivers only to addresses within South Africa.

Please Note: We do not deliver to PO Boxes as our shipping providers require a signature upon receipt.

DELIVERY TIME FRAMES

Goods purchased on leatherland.co.za will receive a tracking number sent upon dispatch to the order email address and be delivered by our couriers within 3-5 working days after dispatch.

Please note, deliveries to rural areas, game reserves and mines may add additional days to the delivery time frames.

Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation or circumstances beyond our control. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

DELIVERY ADDRESS

Please provide an address where there will be someone to receive your purchase during office hours as our Courier requires a signature upon receipt. If a work address is provided, the courier requires the business and receivers’ names.

Once an order has been dispatched, Leather Land is unable to amend delivery location or redirect parcel.

ONLINE RETURNS & EXCHANGES POLICY

Our Returns Policy is in addition to your rights under South African Consumer Law.

RETURN REQUIREMENTS

Leather Land wants to ensure that you are completely satisfied with your purchase. If you change your mind about an item purchased on leatherland.co.za, you are entitled to a refund within 15 days of receipt should it meet the below requirements:

– Proof of purchase needs to be included
– Tags attached
– Garment or item in original condition, including unused, unworn and unwashed.
– For all returns requests please send a detailed email to info@leatherland.co.za to make arrangements. Leatherland does not accept returns sent separately.

RETURNS OF GOODS PURCHASED ON PROMOTION

Any goods that have been purchased on a promotion can be returned for a store voucher that may be redeemed in-store or online

RETURNS DELIVERY ADDRESS

Please direct all return or exchange packages to:

Leather Land
Shop 21/22 Upper Level
Bryanston Shopping Centre
Cnr William Nicol Dr & Ballyclare Dr
Bryanston
2191
Johannesburg
Gauteng.

REFUND PAYMENTS

Refunds will be processed using the same method as the original payment, within 5 business days of Leather Land receiving the return parcel. Notification will be sent to the provided email address at the time of the transaction.

PLEASE NOTE: Leather Land cannot be held accountable for banking institution processing timeframes.

EXCHANGES OR REPLACEMENTS

Our online system unfortunately cannot handle exchanges and replacements, but you can return items for a refund and in the meantime shop for a more suitable item online. Alternatively, you can return your items, wait for your refund and then shop for a more suitable item online.

It is the safer option to immediately shop your replacement since we cannot reserve any stock and in the popular styles or items, the stock might not be available later.